Return Policy
Packed with Purpose utilizes third party, independently-owned warehouse and trucking companies to store and deliver our products and gifts. Though we make every effort to maintain and monitor a high standard of service and delivery, certain situations are beyond our control. If any products included in our gifts are damaged or defective, please refer to the manufacturer’s warranty included with the product or as detailed in the product’s description on our website. While we do not accept any returns, Packed with Purpose always strives to ensure customers are entirely satisfied with their gifting experience. Please report any problems or damages and we will do our best to resolve the issue as appropriate, e.g. by sending a replacement gift, issuing a reimbursement, etc. Our team is available at support@packedwithpurpose.gifts to assist you in any way and ensure your Packed with Purpose experience is nothing short of delightful.
Shipping & Delivery
Orders take 1-2 business days to process and prepare for shipping. All gifts ship from our fulfillment center located in Nashville, TN.
Estimated shipping times are:
- “USPS Ground Advantage”: 3-6 business days
- “USPS Priority Mail”: 2-4 business days
- “UPS Ground”: 1-5 business days
- “UPS Next Day Air” will arrive on the next scheduled business delivery day.
- For international orders or shipping outside the contiguous 48 states, shipping will be calculated at checkout for online orders. For large or corporate orders, please contact your Gift Concierge member for final costs.
All orders must be paid in full prior to fulfillment or processing. You are responsible for all shipping and handling charges. Shipping rates are calculated based on gift size and delivery location at the time of checkout. Orders shipped outside of the United States may be subject to restrictions on the products that can be shipped, delays, import taxes, customs duties and fees levied by the destination country.
