Packed with Purpose utilizes third party, independently-owned warehouse and trucking companies to store and deliver our products and gifts. Though we make every effort to maintain and monitor a high standard of service and delivery, certain situations are beyond our control. If any products included in our gifts are damaged or defective, please refer to the manufacturer’s warranty included with the product or as detailed in the product’s description on our website. While we do not accept any returns, Packed with Purpose always strives to ensure customers are entirely satisfied with their gifting experience. Please report any problems or damages and we will do our best to resolve the issue as appropriate, e.g. by sending a replacement gift, issuing a reimbursement, etc. Our team is available at firstname.lastname@example.org to assist you in any way and ensure your Packed with Purpose experience is nothing short of delightful.
Shipping & Delivery
Shipping carriers have announced new pricing and conditions for the 2020 holiday season due to high demand. To ensure gifts have enough time to reach their destinations, we strongly recommend finalizing/shipping orders before Thanksgiving, or as soon as possible.
Packed with Purpose customers sending large-volume gifts (i.e., not through our website) may choose from the following shipping options starting Monday, November 16, 2020:
1) USPS: $12/gift; no estimated arrival time, tracking included; addresses cannot be edited, no refunds after order is finalized
2) FedEx Express: $17 per gift; expected arrival time is 3 business days or less, (albeit with no guarantee); tracking is included. Address edits after order is finalized incur a $50 change fee, plus longer processing/shipping time.
ORDER PROCESSING: This holiday season, carriers cannot guarantee estimated arrival timelines.To ensure delivery satisfaction, please finalize orders well in advance of desired arrival date. Orders are processed within 1-2 business days and shipped from Chicago. Orders placed after 2pm CST are processed next business day. The following are normal “USPS Priority” estimated shipping times (not guaranteed during the holiday season): Midwest: 1-3 days, Northeast: 2-4 days, South: 2-4 days, West: 2-5 days. Orders shipped “FedEx Next Day Air” will arrive on the next scheduled business delivery day after the order has been processed. For international orders, or shipping outside the continental 48 states, please consult our estimated shipping document or contact us here.
All orders must be paid in full prior to fulfillment or processing. You are responsible for all shipping and handling charges. Shipping rates are calculated based on gift size and delivery location at the time of checkout. Orders shipped outside of the United States may be subject to restrictions on the products that can be shipped, delays, import taxes, customs duties and fees levied by the destination country.