Packed with Purpose utilizes third party, independently-owned warehouse and trucking companies to store and deliver our products and gifts. Though we make every effort to maintain and monitor a high standard of service and delivery, certain situations are beyond our control. If any products included in our gifts are damaged or defective, please refer to the manufacturer’s warranty included with the product or as detailed in the product’s description on our website. While we do not accept any returns, Packed with Purpose always strives to ensure customers are entirely satisfied with their gifting experience. Please report any problems or damages and we will do our best to resolve the issue as appropriate, e.g. by sending a replacement gift, issuing a reimbursement, etc. Our team is available at firstname.lastname@example.org to assist you in any way and ensure your Packed with Purpose experience is nothing short of delightful.
Shipping & Delivery
All orders must be paid in full prior to fulfillment or processing of the order by your company. You are responsible for all shipping and handling charges. Shipping rates are calculated based on gift size and delivery location at the time of checkout. Orders shipped outside of the United States may be subject to restrictions on the products that can be shipped, delays, import taxes, customs duties and fees levied by the destination country. Orders are processed within one business day and shipped from Chicago, IL. Orders placed after 2pm CST are processed the next business day. The following estimated shipping times can be expected for “FedEx Priority” and “FedEx Ground”: Midwest: 1-3 days Northeast: 2-4 days South: 2-4 days West: 2-5 days Orders shipped “FedEx Next Day Air” will arrive on the next scheduled business delivery day. For international orders, or shipping outside the contiguous 48 states, please contact us at 844.797.GIFT to request estimated shipping time and pricing.